about Us
About Lucklora Atelier
Timeless elegance, stitch by stitch
At Lucklora Atelier, we believe that true luxury is not just something you see, but something you feel. We inherit the tradition of European tailoring excellence and refine it with the sophistication of Asian craftsmanship to create garments that transcend trends and embody the soul of modern elegance.
Our Story
In 1952, Giulia Vitti, granddaughter of Milanese master tailor Marco Vitti, arrived in Hong Kong with a treasure trove of archive patterns and a vision to redefine luxury. She founded Lucklora Atelier as a sanctuary for timeless design, where the secrets of European tailoring meet the meticulous art of the East. Today, we continue her legacy, combining traditional craftsmanship with innovative technology to create garments that are as functional as they are beautiful.
Our Craftsmanship
Every Lucklora Atelier piece is a testament to our obsession with perfection:
- 22° bias cut: for perfect drape and movement
- Invisible bone seams: for precise shaping of the body
- Microclimate lining: designed for comfort in all climates
Our garments undergo rigorous testing, from 72-hour wear simulations to fabric performance certifications, to ensure they stand the test of time—and every moment of life.
Our Commitment
We’re more than a fashion company; we’re guardians of craftsmanship. Every garment comes with:
- Fabric Passport: detailing its origins and lab-tested performance
- Lifetime alterations: because your perfect fit should last forever
- Private Tailor Profile: stores your measurements for future creations
At Lucklora Atelier, luxury is responsibility. We’re proud to:
- Use sustainably sourced materials
- Support artisan training programs around the world
- Donate 10% of profits to preserve fashion heritage
Contact Us
We invite you to experience the art of timeless tailoring. For inquiries, collaborations, or simply to share your story, please contact us at lucklora@outlook.com.
Our Locations
- Headquarters: 18 Queen's Road Central, Hong Kong
- Studios: Hong Kong, Milan, Kyoto
- Showrooms: New York, London, Tokyo, Shanghai
Join the Heritage
Lucklora Atelier is more than a brand; it's a journey through time, craftsmanship, and the art of dressing. Welcome to join our family.
Why choose us?
- Heritage meets innovation: archival techniques meet modern technology
- Personalized luxury: tailored to your body, style, and life
- Transparency: from fabric sourcing to final sewing, we share every step
Shopping Guide
How can I ensure the quality of Lucklora Atelier products?
At Lucklora Atelier, quality is the foundation of everything we do. Each garment goes through a rigorous 12-step quality control process, including:
- **Fabric Testing**: To ensure durability, colorfastness, and performance.
- **Construction Inspection**: Check every seam, stitch, and detail.
- **Wear Simulation**: 72-hour test to ensure longevity.
- **Production Inspection**
- **Outgoing Inspection**
We stand behind our craftsmanship with a 30-day free return and exchange policy. If you are not completely satisfied, please contact us at:
- **WhatsApp**: +852 6615 9823
- **Email**: lucklora@outlook.com
Our team is happy to assist you with returns, exchanges, or any quality-related issues.
Please choose your size based on your weight. If you have any questions, contact us via WhatsApp: +85266159823.
Men's Sizes:
S (50-55 kg) ≈ 110-121 lbs
M (55-65 kg) ≈ 121-143 lbs
L (65-75 kg) ≈ 143-165 lbs
XL (75-85 kg) ≈ 165-187 lbs
XXL (85-95 kg) ≈ 187-209 lbs
XXXL (95-105 kg) ≈ 209-231 lbs
Women's Sizes:
S (40-45 kg) ≈ 88-99 lbs
M (47.5-52.5 kg) ≈ 105-116 lbs
L (55-62.5 kg) ≈ 121-138 lbs
Yes, we offer worldwide shipping and year-round discounts and promotions. Be sure to stay tuned for exclusive deals!
From the day you place the order, the warehouse will take 2-4 days to ship the goods to customs.
📦 Shipping Options:
Free Shipping: 15-20 business days (typically delivered within 15 days).
VIP Shipping: 9-15 business days (usually delivered in around 12 days).
Our Promise of Perfection
At Lucklora Atelier, we pride ourselves on making garments that exceed expectations. If you are not completely satisfied, we will do our best to make it right for you.
Eligibility
- Items must be returned within 14 days of delivery.
- Products must be unworn, unaltered, and in their original packaging with all tags attached.
How to Return
1. Email lucklora@outlook.com to initiate your return and obtain a Return Authorization (RA) number.
2. Package the item securely and include the original invoice.
3. Ship the item to our Hong Kong studio using a trackable method.
Return Address:
Lucklora Atelier Returns
18 Queen's Road Central, Central, Hong Kong
Refunds
- Refunds will be processed within 5 business days of receiving your return.
- Refunds will be issued to your original method of payment, excluding shipping costs.
Exchanges
- We do not currently offer direct exchanges. Please place a new order for the desired item.
Damaged or Defective Items
If the item you received is damaged or defective, please contact us immediately at lucklora@outlook.com with a photo of the problem. We will provide a prepaid return label and expedite your replacement or refund.
Have questions?
For assistance, please email lucklora@outlook.com (Monday to Friday, 9:00am - 6:00pm GMT+8).
Orders & Shipping
Delivery times depend on your location. Orders will be shipped within 2-3 days from the date of order.
1. Free Shipping: 15-20 business days (typically delivered within 15 days).
2. VIP Shipping: 9-15 business days (usually delivered within 12 days).
Please note, delays may occur due to special holidays or unforeseen events such as natural disasters. Custom products may be delayed by 3-5 days. Detailed delivery information will be provided in your confirmation email.
1. Real-time Order Tracking: You can track the status of your order through our store system to get the latest updates.
2. Shipping Notification: Once your order has been shipped, we will notify you via email.
3. Contact Customer Support: If you have any questions or need further assistance regarding your order, feel free to reach out to our support team:
- Email: lucklora@outlook.com
- WhatsApp: +852 6615 9823
We will assist you as soon as possible.
Payments
Credit cards we only support: Visa, Mastercard, American Express,
Discover
Debit cards: PayPal
If you encounter payment failure, please follow these steps:
1. Check Your Bank Balance: Ensure that your bank account has sufficient funds for the payment.
2. Verify Your Network Connection: Make sure your internet connection is stable to avoid any payment issues caused by connectivity problems.
3. Contact Customer Support: If the above steps don’t resolve the issue, feel free to reach out to our support team:
- Email: lucklora@outlook.com
- WhatsApp: +852 6615 9823
Security & Scam Prevention
Your security is our top priority. Our store is hosted on Shopify, a trusted e-commerce platform that uses advanced encryption protocols (SSL) to protect your personal and payment information. Shopify also complies with the highest security standards and provides fraud protection tools to keep your data safe. We accept payments via PayPal, which also uses top-level security measures to safeguard your financial transactions.
If you receive any suspicious emails or messages claiming to be from us, do not open any links or attachments, and do not share any personal or payment details. These could be phishing attempts or scams. Always verify the sender’s email address and contact us directly at lucklora@outlook.com or via our official WhatsApp number at +852 6615 9823. For your safety, all payments on our site are processed securely via PayPal.
To ensure you're shopping safely, always verify that the website URL begins with "https://" and has a secure connection symbol (a padlock) in the browser’s address bar. Our official Shopify store is a verified platform, providing a secure environment for all your purchases. Additionally, we process all payments through PayPal, which offers buyer protection and ensures your payment details are secure. If you ever have any doubts about the legitimacy of a website or promotion, feel free to contact us directly for confirmation.