Privacy policy

Your privacy, our priority  
At Lucklora Atelier, we are committed to protecting your personal information and ensuring your privacy. This policy outlines how we collect, use, and secure your data.  

Information we collect  
When you interact with us, we may collect the following information:  
- Personal information: name, email, phone number, and shipping address.  
- Payment information: credit card details (securely processed through an encrypted payment gateway).  
- Usage data: IP address, browser type, and browsing behavior on our website.  

How we use your information  
Your data helps us:  
- Process and fulfill your order.  
- Provide personalized customer support.  
- Improve our products, services, and website experience.  
- Send updates about new collections, promotions, and events (only with your consent).  

Data Sharing  
We do not sell or rent your personal information. Data may be shared with:  
- Service providers: shipping carriers, payment processors, and IT support.  
- Legal authorities: when required by law or to protect our rights.  

Your rights  
You have the right to:  
- Access, update, or delete your personal information.  
- Opt out of marketing communications at any time.  
- Request a copy of the data we hold about you.  

To exercise these rights, please contact us at lucklora@outlook.com.  

Data Security  
We use industry-standard encryption and security measures to protect your information. However, no method of transmission over the internet is 100% secure.  

Cookies  
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.  

Policy Updates  
We may update this policy from time to time. Changes will be posted on this page with an effective date.  

Contact Us  
If you have any questions about this policy or your data, please email us at lucklora@outlook.com or write to us at:  

Lucklora Atelier  
Attn: Privacy Officer  
18 Queen's Road Central, Central, Hong Kong