Return policy

Our Promise of Perfection  

At Lucklora Atelier, we pride ourselves on making garments that exceed expectations. If you are not completely satisfied, we will do our best to make it right for you.  

Eligibility  
Items must be returned within 14 days of delivery.  
Products must be unworn, unaltered, and in their original packaging with all tags attached.  

How to Return  

1. Email lucklora@outlook.com to initiate your return and obtain a Return Authorization (RA) number.  

2. Package the item securely and include the original invoice.  

3. Ship the item to our Hong Kong studio using a trackable method.  

Return Address:  
Lucklora Atelier Returns  
18 Queen's Road Central, Central, Hong Kong  

Refunds  
Refunds will be processed within 5 business days of receiving your return.  
Refunds will be issued to your original method of payment, excluding shipping costs.  

Exchanges  
We do not currently offer direct exchanges. Please place a new order for the desired item.  

Damaged or Defective Items  

If the item you received is damaged or defective, please contact us immediately at lucklora@outlook.com with a photo of the problem. We will provide a prepaid return label and expedite your replacement or refund.  

Have questions?  

For assistance, please email lucklora@outlook.com (Monday to Friday, 9:00am - 6:00pm GMT+8).